Terms and Conditions
Effective Date: April 2026
Welcome to Diamond Nalani. These Terms and Conditions govern your use of https://diamondnalani.com and any purchases made through the website. By accessing the site or placing an order, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use this website.
1. About Us
This website is operated by Diamond Nalani.
If you have questions about these Terms and Conditions, you can contact us at:
Email: info@diamondnalani.com
2. Use of the Website
By using this website, you agree that you will:
- use the website only for lawful purposes
- not misuse, damage, disrupt, or interfere with the website or its security
- not attempt to gain unauthorized access to any part of the website, customer accounts, systems, or data
- not use the website to transmit spam, malicious code, or fraudulent content
- provide accurate, current, and complete information when creating an account or placing an order
We reserve the right to refuse access to the website, suspend accounts, cancel orders, or limit services if we believe a user has violated these Terms and Conditions or engaged in fraud, abuse, or unlawful conduct.
3. Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to make a purchase through this website. By placing an order, you represent that you have the legal authority to enter into a binding agreement.
4. Products and Availability
We make reasonable efforts to ensure product descriptions, pricing, images, sizing information, and availability are accurate. However, we do not guarantee that all content on the website is complete, current, or error-free.
Products may be changed, discontinued, limited, or removed from sale at any time without notice.
We reserve the right to limit quantities purchased per person, household, or order.
5. Pricing
All prices displayed on the website are listed in U.S. dollars, unless otherwise stated.
Prices, promotions, discounts, and product availability may change at any time without notice. We reserve the right to correct pricing errors, typographical errors, or inaccurate product information, even after an order has been submitted.
If a pricing or listing error affects your order, we may contact you with updated information or cancel the order and issue a refund where required.
6. Orders
When you place an order, you are making an offer to purchase a product subject to availability and acceptance.
We reserve the right to reject, cancel, or limit any order for reasons including, but not limited to:
- suspected fraud or unauthorized activity
- inaccurate billing, payment, or shipping information
- product unavailability
- pricing or listing errors
- violation of these Terms and Conditions
An order confirmation email does not necessarily mean the order has been accepted for final fulfillment. We may review and verify orders before shipment.
7. Payments
By submitting payment information, you represent that you are authorized to use the payment method provided and that all billing information is accurate.
Payments are processed through third-party payment providers. We do not guarantee uninterrupted availability of any specific payment method. If a payment is declined, delayed, reversed, flagged, or fails authorization, your order may be delayed or canceled.
You are responsible for any charges imposed by your bank, card issuer, or payment provider.
8. Shipping and Delivery
We will make reasonable efforts to process and ship orders in a timely manner. However, shipping and delivery times are estimates only and are not guaranteed unless expressly stated otherwise.
We are not responsible for delivery delays caused by:
- carriers
- weather
- customs
- supply chain interruptions
- incorrect shipping addresses
- failed delivery attempts
- events beyond our reasonable control
Risk of loss and title for physical products pass to you upon delivery to the shipping address provided, unless otherwise required by law.
You are responsible for providing a correct and complete shipping address. Additional costs resulting from incorrect address information, returned shipments, or re-delivery may be your responsibility.
9. Returns, Refunds, and Exchanges
Any returns, refunds, exchanges, or store credits are subject to our posted return policy, if available, or our written approval.
To be eligible for a return or exchange, items generally must be:
- returned within the stated return window
- unused, unworn, unwashed, and in original condition
- returned with original tags, packaging, and proof of purchase, where applicable
We reserve the right to deny returns or refunds for items that do not meet the applicable requirements, including items marked final sale, customized items, intimate goods, worn items, damaged items caused by misuse, or items returned outside the allowed timeframe.
Original shipping fees are generally non-refundable unless otherwise required by law.
10. Accounts
You may be able to create an account on the website. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
You agree to notify us immediately of any unauthorized access to or use of your account.
We reserve the right to suspend or terminate accounts that contain false information, are involved in suspicious activity, or violate these Terms and Conditions.
11. Wishlist, Cart, and Saved Items
Wishlist, cart, or saved-item features are provided for convenience only. Adding an item to your wishlist or cart does not reserve inventory, guarantee price, or ensure future availability.
Products may sell out, change price, or be removed before checkout is completed.
12. Promotions, Discounts, and Coupon Codes
From time to time, we may offer promotions, discount codes, or limited-time offers. These may be subject to separate terms, including expiration dates, eligibility limits, minimum purchase requirements, or exclusions.
Unless expressly stated otherwise:
- promotions cannot be combined
- discounts have no cash value
- promotional offers may be changed or canceled at any time
- we may void discounts obtained through abuse, duplication, manipulation, or technical error
13. Intellectual Property
All content on this website, including but not limited to text, graphics, logos, icons, product names, images, videos, designs, layout, branding, and website content, is owned by or licensed to Diamond Nalani and is protected by applicable intellectual property laws.
You may not copy, reproduce, distribute, modify, republish, display, sell, exploit, or create derivative works from any website content without prior written permission, except for personal, non-commercial use that does not remove proprietary notices.
14. User Content and Reviews
If you submit reviews, comments, messages, photos, testimonials, or other content to us or through the website, you grant us a non-exclusive, worldwide, royalty-free, transferable license to use, reproduce, adapt, publish, display, and distribute that content in connection with our business and marketing.
You agree not to submit content that is:
- false or misleading
- defamatory, abusive, obscene, or unlawful
- infringing on another person’s rights
- promotional spam or unauthorized advertising
- infected with malware or harmful code
We reserve the right, but not the obligation, to remove or refuse user content at our discretion.
15. Third-Party Services and Links
This website may contain links to third-party websites, social platforms, embedded content, payment providers, or other external services. We do not control and are not responsible for the content, policies, availability, or practices of third-party services.
Your use of third-party websites or services is at your own risk and may be subject to their own terms and policies.
16. Disclaimer of Warranties
This website and all products, services, content, and materials made available through it are provided on an “as is” and “as available” basis, to the fullest extent permitted by law.
Diamond Nalani disclaims all warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any warranties arising from course of dealing or usage of trade.
We do not guarantee that the website will be uninterrupted, secure, error-free, or free of viruses or other harmful components.
17. Limitation of Liability
To the fullest extent permitted by law, Diamond Nalani and its owners, affiliates, officers, employees, contractors, service providers, and representatives shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or related to:
- your use of or inability to use the website
- any purchase or attempted purchase
- delays in shipping or fulfillment
- product availability
- website errors or interruptions
- unauthorized access to your information
- third-party conduct or services
To the fullest extent permitted by law, our total liability for any claim relating to the website or any order shall not exceed the amount you paid to us for the product or service giving rise to the claim.
Nothing in these Terms and Conditions excludes liability that cannot be excluded under applicable law.
18. Indemnification
You agree to defend, indemnify, and hold harmless Diamond Nalani and its affiliates, owners, officers, employees, contractors, and service providers from and against any claims, damages, liabilities, losses, costs, and expenses, including reasonable attorneys’ fees, arising from:
- your use of the website
- your breach of these Terms and Conditions
- your violation of any law or third-party rights
- any content you submit or transmit through the website
19. Privacy
Your use of the website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.
20. Termination
We reserve the right to suspend, restrict, or terminate your access to the website or services at any time, without prior notice, if we believe you have violated these Terms and Conditions or applicable law.
Any provisions that should reasonably survive termination will remain in effect, including ownership, disclaimers, limitations of liability, indemnification, and dispute-related provisions.
21. Governing Law
These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the State of Texas, without regard to conflict of law principles, unless another law is required to apply.
22. Disputes
Any dispute arising out of or relating to these Terms and Conditions, the website, or any purchase from the website shall be resolved in the appropriate state or federal courts located in Texas, unless applicable law requires otherwise.
You agree to submit to the personal jurisdiction of those courts.
23. Changes to These Terms and Conditions
We may update or revise these Terms and Conditions at any time without prior notice. The updated version will be posted on this page with a revised Effective Date.
Your continued use of the website after changes are posted means you accept the revised Terms and Conditions.
24. Contact Us
If you have questions about these Terms and Conditions or how they apply to your use of the website, contact us at:
Diamond Nalani
Email: info@diamondnalani.com