Return Policy
Effective Date: April 2026
At Diamond Nalani, all sales are final.
We do not accept returns, issue refunds, or allow exchanges once an order has been placed, except where required by applicable law.
By making a purchase through https://diamondnalani.com, you acknowledge and agree to this Return Policy.
1. All Sales Are Final
All products sold through Diamond Nalani are considered final sale.
This means:
- no returns
- no refunds
- no exchanges
- no cancellations after an order is placed
Please review your order carefully before completing your purchase.
2. No Refunds
We do not offer refunds for any reason, including but not limited to:
- change of mind
- incorrect selection
- wrong size chosen by the customer
- accidental order placement
- dissatisfaction after purchase
- delayed delivery caused by the carrier
- failure to read product details before purchase
Once your order is submitted, it is final.
3. No Returns
We do not accept returned merchandise.
Please do not send any items back unless we specifically instruct you to do so in writing.
Unauthorized returns may be refused and may not be sent back to you.
4. No Exchanges
We do not offer exchanges for any items purchased through the website.
Customers are responsible for reviewing all product details, sizing, colors, quantities, and shipping information before placing an order.
5. Order Accuracy
It is your responsibility to make sure that all order information is correct before submitting your purchase, including:
- product selection
- size
- color
- quantity
- billing information
- shipping address
- contact information
Diamond Nalani is not responsible for customer-entered errors in an order.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is materially damaged, defective, or incorrect due to our error, contact us within 30 days of delivery at info@diamondnalani.com.
Any such issue must include:
- your order number
- your full name
- a description of the issue
- clear photos of the item and packaging
We will review these requests on a case-by-case basis. Submission of a claim does not guarantee a refund, return, exchange, replacement, or credit.
Where permitted, any resolution will be offered at our sole discretion.
7. Shipping Issues
We are not responsible for refunds or returns related to shipping delays, carrier issues, lost packages marked as delivered, or delivery problems caused by incorrect address information entered by the customer.
If a package is delayed or lost in transit, you may need to contact the shipping carrier directly.
8. Refused or Undeliverable Orders
If an order is refused, unclaimed, or returned as undeliverable due to incorrect shipping information or failure to receive the package, the order will still be treated as final sale.
We are not obligated to issue a refund, return, or exchange for refused or undeliverable orders.
9. Chargebacks
Because all sales are final, customers agree not to initiate chargebacks or payment disputes except in cases of genuine unauthorized use of a payment method.
Improper chargebacks made in contradiction of this Return Policy may be disputed with the payment processor using order records, checkout acceptance, and delivery information.
10. Policy Acceptance
By placing an order on this website, you confirm that you have read, understood, and agreed to this Return Policy.
11. Contact Us
If you have questions about this Return Policy, contact us at:
Diamond Nalani
Email: info@diamondnalani.com